I don't think I'm a high-profile user in any regard. I think we have whatever pricing plan is second or third from the bottom.
I will try to dig up the email thread, though it was quite some time ago. I just gave up on trying to use the email to comment feature, and as a result offloaded most of my personal to-do management to Outlook (which kinda sucked) and then Evernote.
I don't remember exactly why I was unhappy with the support. I do remember the support person asking me for more information and not having the foggiest idea why she (I think her name was Sarah) couldn't just look it up somewhere herself.
Regardless, I didn't mean it to air any dirty laundry. They have a reputation for poor service, which was my real point.
I will try to dig up the email thread, though it was quite some time ago. I just gave up on trying to use the email to comment feature, and as a result offloaded most of my personal to-do management to Outlook (which kinda sucked) and then Evernote.
I don't remember exactly why I was unhappy with the support. I do remember the support person asking me for more information and not having the foggiest idea why she (I think her name was Sarah) couldn't just look it up somewhere herself.
Regardless, I didn't mean it to air any dirty laundry. They have a reputation for poor service, which was my real point.