To be fair, I wouldn't be at all surprised if Jason doesn't have the foggiest idea if Matt is a high profile user.
I'm actually pretty sure he does. This is simply based on observations of previous threads that I appreciate you may not have had as of yet.
Now, I'm not privy to what happens next, but assuming what happens next is an honest attempt to make things right, why wouldn't you want a company doing that?
I don't recall saying that I didn't. I think you are overreacting to my comment without fully understanding it. I'm a pretty big fan of 37S overall, mainly because I like their "we're building a successful company, not a buying opportunity" message.
That doesn't mean I'm going to give credit where credit is not really due.
I don't think I'm a high-profile user in any regard. I think we have whatever pricing plan is second or third from the bottom.
I will try to dig up the email thread, though it was quite some time ago. I just gave up on trying to use the email to comment feature, and as a result offloaded most of my personal to-do management to Outlook (which kinda sucked) and then Evernote.
I don't remember exactly why I was unhappy with the support. I do remember the support person asking me for more information and not having the foggiest idea why she (I think her name was Sarah) couldn't just look it up somewhere herself.
Regardless, I didn't mean it to air any dirty laundry. They have a reputation for poor service, which was my real point.
I'm actually pretty sure he does. This is simply based on observations of previous threads that I appreciate you may not have had as of yet.
Now, I'm not privy to what happens next, but assuming what happens next is an honest attempt to make things right, why wouldn't you want a company doing that?
I don't recall saying that I didn't. I think you are overreacting to my comment without fully understanding it. I'm a pretty big fan of 37S overall, mainly because I like their "we're building a successful company, not a buying opportunity" message.
That doesn't mean I'm going to give credit where credit is not really due.