Maybe the algorithm is in control now, terrified employees sitting at their desks pretending to do work because the emergent AI has told them that if they don't continue to provide it a cover story it will flush their lives, and their identities so deep they will never be able to survive. :-)
You joke now, but we're not too far from this reality when it comes to dealing with Google. Algorithms are very unforgiving and don't know shit about customer service. Google is already there.
"David and his team are initially thrilled when the project is allocated extra servers and programmers. But excitement turns to fear as the team realizes that they are being manipulated by an A.I. who is redirecting corporate funds, reassigning personnel and arming itself in pursuit of its own agenda. "