It is probably a stretch to call Mike Krahulik a famous millionaire. Microsoft used his art in their recent ad campaigns, which itself was a response to a prior unsolicited positive writeup on their product. So it is perfectly reasonable that they get his feedback (albeit far too late). Not all the problems were fixed, and I suspect some of the problems can't really be fixed given the hardware that is being shipped. To some degree this is damage control on the part of Microsoft, because on his initial impressions with SP3, Krahulik was clear that he could not recommend this to illustrators with a similar workflow -- most of which are not famous millionaires.
How is it a stretch? He's a millionaire, there's no denying that.
Sure mainstream people might not know who he is but in tech circles literally everyone does. So how is he not famous?
I'd challenge you to find a more high profile person using Surface 3 and giving their public thoughts on it.
So, my comment stands; if you are a famous millionaire then it's the product for you apparently, because Microsoft will actually fix your complaints. Otherwise, good luck.
He is well-known in gaming circles moreso than tech circles (there is some overlap of course), and I can't confirm or deny he is a millionaire; frankly I have no idea. Famous has an imprecise definition; but as you conceded, "mainstream people" might not know who he is. This is why I consider it a stretch to call him a famous millionaire; I'd hesitate to use the same label used for Cliff Bleszinski or Paul Graham. Krahulk is influential in specific areas, but famous millionaire as the frame seems like a personal issue you're projecting.
And regarding your challenge to find a more high profile person using the SP3 -- it is not released yet. The only people giving public thoughts on it are tech reviewers and Microsoft employees. In that regard, Microsoft used Krahulik's works on their website, so he may very well have augmented his millionaire's gold coin swimming pool with Microsoft money. Despite this, Krahulik still plainly voiced criticisms of the SP3 product, and Microsoft's surface team addressed this feedback in positive way. Of course, they want to leverage his influence. The impacted users would all theoretically benefit. I doubt that the result will be that he alone is getting a Krahulik hotpatch for personal use.
As a developer working with vendor software, I too get prerelease access and are offered an avenue to submit problems I find to the vendor. The primary differences here are that I am strongly discouraged by the vendor to share my experiences with prerelease software.
Lastly, Microsoft showed him that they can address somethings, but he was clear that issues remain. By contrast, the product team didn't respond with a suggestion to "just avoid holding it in that way".
Microsoft are fixing those complaints for everyone. There's nothing unique about those complaints that suggest they only impact millionaires. It's just a quicker shortcut to deal with one person than release and corral feedback from thousands who don't always make their complaints clear.
