What I was referring to was using this service if you're NOT Google, Amazon or Facebook.
Nothing discourages me more from using a service if you differentiate the type of customer support you provide to a client based on their size or whether they have an "interesting" setup.
In the grand scheme of things, Google, Amazon and Facebook are less normal, so if you're tailoring your support model around those types of clients, then it's not for me...
My company has someone at Youtube they can call if they ever need help. Same with Facebook. Does that discourage you from using those services? Big companies give their big clients a support channel that doesn't exist for everyone. That's normal.
I guess the thing is, you don't want to make that too widely known. It's more of an optics thing.
Nothing discourages me more from using a service if you differentiate the type of customer support you provide to a client based on their size or whether they have an "interesting" setup.
In the grand scheme of things, Google, Amazon and Facebook are less normal, so if you're tailoring your support model around those types of clients, then it's not for me...