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Consider the basecamp $99 plan vs the basecamp $49 plan:

100 projects / 35 projects vs. 20 GB storage / 10 GB storage

Do you really believe those extra 10 GB and 65 projects cost 37signals $50 a month to deliver to you?

No, I don't. What I said was "they offer different plans whose prices probably don't scale linearly with the costs behind them (in other words, they don't get the same profit across plans)". I acknowledged that the price is not a linear function of the costs and that they get more profit from more expensive plans. My question was "why is that evil?"

Similarly, do you really believe that the cost of supporting 48 GB of memory versus 32 GB cost Microsoft $1000 per customer to build?

I'm sorry if I sound hostile, Jeff, but I read your post before commenting on it -- did you read my comment before replying? I said that the artificial memory limitation is completely ridiculous (unless there's a valid technical reason for it). As I explicitly state in my other comments, I believe that's unethical.

Here's the summary of what I believe, a Cliffs Notes edition of my comments: Having rich customers pay more is not unethical, crippling the features of your product to extort money is.



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