>Dear Microsoft, all you have to do is ask your target audience what they think - you might be suprised.
I mean yes, don't introduce the Kin, but at the same time, if Apple'd asked what consumers want, we'd be thinking the RAZR is cool instead of the DROID RAZR.
I don't get that conclusion. Steam does it and they're applauded, even by many who "hate" DRM. Microsoft does it (and maybe doesn't detail the entire vision/value well) and gets shit on. Much like a lot of things that MS does.
Fair or not, reputation and corporate history allows different companies to get away with different things. Valve doesn't exactly have a reputation for turning off DRM servers, killing multiplayer servers for old games, and abandoning entire product lines and/or brands.
Conversely, nobody whines about Microsoft not releasing new versions of Halo, (or games in general with the number "3" in their title).
While I don't love that Steam has DRM, I don't hate their version of it either. What MS says they'll do (and what they'll probably end up doing) is nowhere close to what Valve has done. Valve has a history of listening to its customers about legitimate pain points with their DRM. Case in point: military personnel stationed abroad don't have the internet connection available to phone home every time they want to play a game, so Valve introduces an offline mode - authorize once before you deploy and freely play on that machine without an internet connection. Combine that with the fact that their DRM servers are pretty rock solid (I'm sure people have had problems with it but I've never encountered them in the years I've used steam) and the Gabe promise to unlock DRM if anything happens to Steam, and you get a lot of people comfortable trusting their game library to Steam.
I mean yes, don't introduce the Kin, but at the same time, if Apple'd asked what consumers want, we'd be thinking the RAZR is cool instead of the DROID RAZR.