You cannot get very detailed information about a package (tracking number) unless you are the shipper. Google would have to inquire with UPS about the tracking number.
UPS support will generally only parrot the same information you can get through tracking it on their website.
This is exactly what happened - UPS said "We strongly suggest that you contact your shipper to initiate a package investigation. Shippers are encouraged to report lost packages because receivers may not have all the shipment information needed to perform a thorough investigation."
I conveyed that information to Google, and Google strung me along giving me the impression that they were doing something about it, albeit slowly.
> Ok ... 2nd idea ... charge-back the order on your credit card with the already. Claim fraud whatever...at least you'll have your money.
I don't know about you, but perspective of losing all my gmail over chargeback is very scary to me. And I'm not sure I am safe from google just pulling a switch from my email.
Are you going to keep hosting your email with a company you trust so little you actually think they would disconnect you from their free service over a chargeback on a product they actually failed to provide? I get more and more glad I'm not a prisoner to their "free" services every day.
That said, it would be ridiculous for them to do that. Wouldn't that imply that they can perceive problems and act on them--a faculty this story illustrates they are profoundly lacking?
> That said, it would be ridiculous for them to do that. Wouldn't that imply that they can perceive problems and act on them--a faculty this story illustrates they are profoundly lacking?
Why would it? That could be an automated response to chargeback — block all the services for that person. Just in case.
> Are you going to keep hosting your email with a company you trust so little you actually think they would disconnect you from their free service over a chargeback on a product they actually failed to provide? I get more and more glad I'm not a prisoner to their "free" services every day.
You are right, of course, but gmail brings a lot of value to me. I know that I should take a day off and get my own domain, set up regular backup from gmail and change accounts on various services to new domain, though.
You're totally right, I thought about ordering a second set of phones and then initiating a chargeback if the first set didn't arrive/weren't resent.
If there had been absolutely no support from Google, that's what I would have done. But they claimed to be making progress in helping me. Fool me 32 times, shame on me.
UPS support will generally only parrot the same information you can get through tracking it on their website.