My experience with Apple's support is abysmal. They left me without a working product for something like 6 months despite the product being faulty (bricked Studio Display). Years prior to that I had issues with a MacBook Pro. That also took way too long to repair (6 weeks), and I was treated as though I broke it rather than the hardware failed due to manufacturing defects. Very much a 'guilty until proven innocent' customer support experience.

I hope that's not the typical experience, but it's certainly mine.