This was a fantastic article. I loved this point near the top:
> Digital transformation is the manifestation through commercialization — which is to say financial means and industrial availability — of tools and processes whose introduction shines a light on issues and challenges which were always present but otherwise able to remain unseen.
And then revisited later:
> Wall labels, then, are not really the problem. They are the symptom of some broader challenges with the way that museums are organized and the ways in which they get things done. I do not think that machine-learning and AI technologies will actually solve any of these problems but the collective hope and belief that they will is, perhaps, the proverbial light I keep talking about making visible some larger issues we have avoided having to address.
> Digital transformation is the manifestation through commercialization — which is to say financial means and industrial availability — of tools and processes whose introduction shines a light on issues and challenges which were always present but otherwise able to remain unseen.
And then revisited later:
> Wall labels, then, are not really the problem. They are the symptom of some broader challenges with the way that museums are organized and the ways in which they get things done. I do not think that machine-learning and AI technologies will actually solve any of these problems but the collective hope and belief that they will is, perhaps, the proverbial light I keep talking about making visible some larger issues we have avoided having to address.