I had a chat with Support. I spoke to two people, as I had a first conversation, then after finished remembered I wanted to ask what "all funds in the account will be refunded" meant.
From the first person;
1. TW cannot confirm or deny if standing payments on the account will go through.
2. It is clear I cannot directly or easily produce a suitable document to prove address. The only route I can see is is to contact the accountant, get him to change the trading address with Companyies House (the State registrar), and get that document from him. (I don't normally do this, because digital nomad - I'd be doing it every three months, if I did.)
As it is, I may have a better solution - I have reverted the address to the original address.
Interestingly, this has removed the warning that documentation is needed. I am curious to see what comes next.
From the second person;
1. The message fro TW that "if we don’t hear from you in the next 2 days, we’ll need to refund any money you’ve paid in" in fact means that you will no longer be able to make payments from your account, and any payments you do make will bounce back to you two days afterwards.
It turns out "paid in" means "payments you make to other people".
I would have written "you will not be able to make payments".
I'm not completely convinced about what's actually going on here, because of the strange co-incidence between TW saying "if we don't hear from you in two days" and the Support guy saying "payments come back in two days".
In any event Support here have asserted that payments from the account (to AWS, for example) are expected to stop working as of Sunday evening.
This also means the subject of this post is exactly wrong; it reflects my misunderstanding of TW's meaning.
2. TW cannot confirm or deny if payments into the account will still work.
From the first person;
1. TW cannot confirm or deny if standing payments on the account will go through.
2. It is clear I cannot directly or easily produce a suitable document to prove address. The only route I can see is is to contact the accountant, get him to change the trading address with Companyies House (the State registrar), and get that document from him. (I don't normally do this, because digital nomad - I'd be doing it every three months, if I did.)
As it is, I may have a better solution - I have reverted the address to the original address.
Interestingly, this has removed the warning that documentation is needed. I am curious to see what comes next.
From the second person;
1. The message fro TW that "if we don’t hear from you in the next 2 days, we’ll need to refund any money you’ve paid in" in fact means that you will no longer be able to make payments from your account, and any payments you do make will bounce back to you two days afterwards.
It turns out "paid in" means "payments you make to other people".
I would have written "you will not be able to make payments".
I'm not completely convinced about what's actually going on here, because of the strange co-incidence between TW saying "if we don't hear from you in two days" and the Support guy saying "payments come back in two days".
In any event Support here have asserted that payments from the account (to AWS, for example) are expected to stop working as of Sunday evening.
This also means the subject of this post is exactly wrong; it reflects my misunderstanding of TW's meaning.
2. TW cannot confirm or deny if payments into the account will still work.