Agree - argue with customers at your own peril ... moreover sophisticated devs and companies want freedom from corporate control and the underlying attitude of entitlement ... a kind of campish behavior where customers buy-in to the corporate hustle which corps think customers are obligated to play along with.

Nah ah ...

I'll say the same thing another way: customers tell suppliers whether or not they're satisfied. They don't tell me. I tell them if I think the price is worth it. They don't tell me. Argue with me and they'll lose