Didn't Klarna say they'd replaced all of their customer service reps with AI, an... | Hacker News

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		cjrp 53 days ago \| parent \| context \| favorite \| on: Klarna says AI drive has helped halve staff number... Didn't Klarna say they'd replaced all of their customer service reps with AI, and then had to backtrack and rehire them when the AI was doing a terrible job?

svelle 53 days ago [–]

Yes. Although it seems they didn't rehire, but just reassigned people from other parts of the org.

https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-co...

https://www.businessinsider.com/klarna-reassigns-workers-to-...

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