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Didn't Klarna say they'd replaced all of their customer service reps with AI, and then had to backtrack and rehire them when the AI was doing a terrible job?


Yes. Although it seems they didn't rehire, but just reassigned people from other parts of the org.

https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-co...

https://www.businessinsider.com/klarna-reassigns-workers-to-...




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