In the olden days this would simply be solved by... having customer support befitting the size of the company. Of course nowadays that's "inneficient".
We have companies with billions of customers but smaller customer service than a mid-sized retailer from the 90s. Something is not right.
IME it's especially bad with Admob. They've purposefully kept their email contact option broken for years and the only "help" you can access is from their forum, which is the absolute worst and never provides any meaningful resolutions. It's awful.
Google, Facebook etc does have support for some customers. If you have a $10m a year advertising account with them I’m sure you’ll have an account manager.
People posting on these sites as content creators aren’t customers.
We have companies with billions of customers but smaller customer service than a mid-sized retailer from the 90s. Something is not right.