in Japan I experience none of the problems that people in HN seem to have with Amazon in other countries. Never encountered fake products, return has always worked, and stuff that never arrived was also reimbursed. Maybe I'm an exception.
True, but it is worth mentioning that since Amazon Japan dropped using established delivery services and went with their own gig-based one their service has taken a drastic turn for the worse: Claims of having ringed the bell, despite not having done so; packages left outside, without having allowed them to leave them outside in the settings; big envelopes rammed into mail boxes and hanging ~1/4 outside, because they could not be bothered to use the delivery lockers; absolutely mad parking and driving with their "delivery cars"; impolite behaviour when delivering at your door; etc. With Japan Post and the regular delivery services I have never seen any of these things. Sure, Amazon fairs better than elsewhere, but even Japan is not immune.
How is Japan's customer protection? Here in Australia it is enshrined in law that the seller, Amazon, must handle warranties and such for the expected life of the product.
Japanese Amazon shipped me a fake copy of a book once, with terrible print quality to the point of having overlapping text. They did refund me, but my review calling it out as fake was removed.
Most likely Japan just have better customer protections. Amazon only able to sell open-nox and co-mingled knock-off crap because US regulators are toothless.
Louis Rossmann have a video about fake electrical fuses sold on Amazon US with almost half a million views. Literally the product that can burn your house to the ground:
Maybe. Or it could be simply relying on being a high-trust society. Screw up with consumers, and people will talk about it and shame you night and day.
