I've worked directly with a number of "average" people now who moved to Chrome because it was recommended to them by somebody else, but they didn't even know about its main menu. You wouldn't believe their surprise when they see that Chrome allows them to open multiple tabs or windows, or that they can zoom the page, or that they can print.
I'll suggest that these are not things "average" users do. They don't care about tabs and windows, they just deal with them when the site they are on opens them. If they need to print something, like an order confirmation on amazon.com, they use the "Print" button that's on the page. Or they might do a screenshot if they know how to do that. And then email it to themselves.
I'll suggest that these are not things "average" users do. They don't care about tabs and windows, they just deal with them when the site they are on opens them. If they need to print something, like an order confirmation on amazon.com, they use the "Print" button that's on the page. Or they might do a screenshot if they know how to do that. And then email it to themselves.