I've been one the other side of this (i.e. companies that have no SREs or QA, or in one case a company that had QA and got rid of it) and it has always been an unmitigated disaster.
The root cause of this disaster is that, when writing software, interruptions are the death of productivity. Having a software engineer wear too many different hats at one time, especially when some of those hats are largely real-time interrupt driven, can absolutely kill productivity.
To emphasize, I'm not at all in favor of "throwing things over the wall". Software engineers are responsible, for example, for making software that is easy to test and has good observability in place for when production problems show up. But just because you listed a bunch of things that are "critical for software development" doesn't mean that one person or role should be responsible for all of these things.
At the very least, e.g. for smaller teams I recommend that there is a rotating role so devs working on feature development aren't constantly interrupted by production issues, and instead each dev just gets a week-long stint where all they're expected to do is work on support issues and production tooling improvements.
I agree very much with you that interruptions are death of productivity. Your suggestions for weekly rotations are great.
However, I argue that if the engineers are interrupted by QA issues, they will be motivated to find ways to not have those QA issues. In absence of that, we end up with the familiar “feature complete, let QA find bugs” situation.
> However, I argue that if the engineers are interrupted by QA issues, they will be motivated to find ways to not have those QA issues.
There are institutional limitations that engineers cannot overcome, no matter how zealous or motivated. Moreover, companies also ought to remember that engineers can "find ways to not have those QA issues" by seeking employment elsewhere!
The root cause of this disaster is that, when writing software, interruptions are the death of productivity. Having a software engineer wear too many different hats at one time, especially when some of those hats are largely real-time interrupt driven, can absolutely kill productivity.
To emphasize, I'm not at all in favor of "throwing things over the wall". Software engineers are responsible, for example, for making software that is easy to test and has good observability in place for when production problems show up. But just because you listed a bunch of things that are "critical for software development" doesn't mean that one person or role should be responsible for all of these things.
At the very least, e.g. for smaller teams I recommend that there is a rotating role so devs working on feature development aren't constantly interrupted by production issues, and instead each dev just gets a week-long stint where all they're expected to do is work on support issues and production tooling improvements.