The thing is, he was having trouble with his WiFi. He, like most computer scientists, is dedicated to the True Name of Things, which I can respect, but also, in this day and age, WiFi == Internet. I know it literally doesn't, but the uh, vector embedding, for WiFi and internet? Very similar.
I don’t disagree but there’s no reason to think the ISP understands wifi and internet the same as the chatbot. The help being offered by the chatbot for wifi issues may have been specific for troubleshooting wifi issues and irrelevant for fixing a slow wired connection.
He wasn't having trouble with his WiFi since he was connected directly to the device. Although it might have helped to specify an Ethernet link. Still, chatbots are generally a terrible user experience.
Totally agree with you on chatbots, but you just committed the same "sin" as him! To most people, and probably to that chatbot, WiFi == Internet == Ethernet. Actually, I doubt specifying Ethernet would have helped him at all. When it asked him if he was having trouble with his WiFi, he should have just said yes, and then "spammed 0" if that didn't help. Or maybe he should have just immediately started spamming 0. Now that I think about, for anything more technical than unplugging the device, you should probably start with asking for a human.
