With open source, you're usually reporting to devs. With commercial software, usually to tech support or to nobody.
> You've been dealing with bad support teams, because your experience is not how support is supposed to work.
Yes, I know -- but it is how the majority of support actually is, if there is even support available at all. In a whole lot of cases, there is none.
I'm talking about software meant for consumer use. Software for business use is much better on these issues, although you still do find them. At my workplace, we recently took a large financial hit (and almost lost an important customer) because of bad and unresponsive tech support from a supplier. It happens.
With open source, you're usually reporting to devs. With commercial software, usually to tech support or to nobody.
> You've been dealing with bad support teams, because your experience is not how support is supposed to work.
Yes, I know -- but it is how the majority of support actually is, if there is even support available at all. In a whole lot of cases, there is none.
I'm talking about software meant for consumer use. Software for business use is much better on these issues, although you still do find them. At my workplace, we recently took a large financial hit (and almost lost an important customer) because of bad and unresponsive tech support from a supplier. It happens.