First of all shipping companies are geared to service larger
business no the piss-ant customer that does 1-2 shipments per day.
There are automated solutions for all this stuff that makes it very
easy. No shipping company in their right mind would change their
workflow to make it easier to a "home" user.
I think the OP is asking for the creation of a company that does focus on "home" users, precisely because their current shipping experience is so fucked up.
Why they heck would they.
Because there seems to be a huge demand for reasonably-priced, "home"-user oriented shipping. Dealing with the current system is a huge pain in the ass if you're not a huge company, and the OP (like me, and others, I'm sure) would be willing to pay a premium for higher quality service.
That's what businesses like PostNet and FedEx Kinko's are for. Take your package there to ship it if you don't want the hassle, or use their address to receive stuff. They will happily sign for your package and call you when it gets there.
Why is any of this a problem? Don't businesses like this exist in the UK?
I've never seen one. We have the Post Office, but there's a good chance that the item is bulky, what with me wanting it sent via courier instead of just putting it in an envelope, so why should they assume that it's convenient for me to take it from my house to a store? What, you want me to pay for a taxi to your store when you guys have vans that drive around dropping off boxes all day long?
> Why is any of this a problem?
I agree. It's 2012. This can be done so much better.
But I don't want to go to FedEx Kinkos to ship a package. I live in the city and its a pain in the ass to walk 5 blocks with a couple of big packages and stand in line at a Kinkos. I want shipping a package to be as simple as receiving a package. Then, I want to be able to receive more useful information on the package's status delivered in real time to my smartphone.
"huge demand for reasonably-priced, "home"-user oriented shipping"
It doesn't matter how large the demand is if you can't do it profitably. And at the prices necessary to make money focusing on home shippers, you probably wouldn't have much demand.
