My big gripe right now with UPS is that the person who delivers our package has put us on her black list, and I've tried several times to get things sorted out to no avail.
Here's what happened: I ordered a fairly pricey vacuum for my wife that was on sale and had it shipped to our house. I received a notification that it was on our porch at about 2:30 PM and arrive home about 4:00 PM. There was no package there. We reported it as missing. The company we bought it from shipped us a replacement immediately.
A week or so later, the UPS driver comes by and tell us that b/c the vacuum went missing, we'll have to sign for every package. Since then, every single package, big or small, requires a signature IN PERSON (not just sign the piece of paper). We've asked her to leave it on our back porch, allow us to sign, etc, but apparently this is some kind of punishment.
The thing that annoys me is that they left a $400 package with the contents clearly displayed on the outside on our front porch before, and now need a signature for a $10 book.
Anyways, I'm pretty much fed up. On top of it, we gets lots shipped to us since we're Amazon Prime customers. Arrgh! No accountability with these services, and when you buy something, most of the time you can't specify the delivery service :(
that sounds reasonable.
seems like they had to pay for your missing $400 package, and they would like to prevent that from happening again. i see no problem here
I think the main problem here is that I can no longer release liability for smaller packages (which appears to be a punishment by the driver who probably caught a lot of flak and not a necessity). Most of my packages are < $50 and I'm not too concerned with losing one of those to theft. I'd happily sign a release on those. On the other hand, with this particular > $400 package, neither the shipper nor UPS decided it was necessary to require a signature. As to what happened to the package? Who knows, maybe somebody stole it, maybe it was mis-delivered and not recovered.
I've asked UPS/Fedex to leave it with my landlord, but they don't (my super is, ahem, "very friendly" person - so he sternly told me it is not "part of his job" to collect a package, if I am not around, even if I request him). This after calling them, being put on hold for 20 mins, and then patiently requesting them, more than once. Now I have to ship everything to my work, and carry it back to my home, an hour away :( good luck to me if I decide to purchase some heavy item.
What I can't understand, is why the delivery people don't carry cellphones. It costs almost nothing to own a cheap cellphone. Plus I'd think a phone call is much cheaper than coming back two more times to deliver, no? What am I missing here?
It would be nice to hear their side of the story too.
Here's what happened: I ordered a fairly pricey vacuum for my wife that was on sale and had it shipped to our house. I received a notification that it was on our porch at about 2:30 PM and arrive home about 4:00 PM. There was no package there. We reported it as missing. The company we bought it from shipped us a replacement immediately.
A week or so later, the UPS driver comes by and tell us that b/c the vacuum went missing, we'll have to sign for every package. Since then, every single package, big or small, requires a signature IN PERSON (not just sign the piece of paper). We've asked her to leave it on our back porch, allow us to sign, etc, but apparently this is some kind of punishment.
The thing that annoys me is that they left a $400 package with the contents clearly displayed on the outside on our front porch before, and now need a signature for a $10 book.
Anyways, I'm pretty much fed up. On top of it, we gets lots shipped to us since we're Amazon Prime customers. Arrgh! No accountability with these services, and when you buy something, most of the time you can't specify the delivery service :(