Yes, Parecelfarce are notoriously rubbish and regularly pull stunts like the one you describe. (google "parcelfarce" and insist on that spelling. I get "about 428,000 results" returned ...)
I know a few people who would happily dance on their grave if another company were to put them out of business.
My first thought was a shipping window that narrows as it gets closer. I.e. On Monday you can predict arrival on "Friday" with 95% confidence. At Friday 11am you might be able to predict arrival at Friday 11:30 - 11:45 with 95% confidence.
Also, is it possible to apply a technical fix to the social problem of the driver writing an incorrect time on a slip? I.e. insist on it being a printed slip? It's probably more common that they send the slip without making a serious effort to ring the doorbell and deliver.
That happened to me with UPS. I watched from my upstairs window as the guy got out of his van, went to my front door, and waited. Then he put the slip through and left. I ran down and asked why he hadn't knocked or rung the doorbell. He blamed a faulty doorbell. I rang the doorbell and it worked. He grinned. "Fair cop!" Unbelievable.
I know a few people who would happily dance on their grave if another company were to put them out of business.
My first thought was a shipping window that narrows as it gets closer. I.e. On Monday you can predict arrival on "Friday" with 95% confidence. At Friday 11am you might be able to predict arrival at Friday 11:30 - 11:45 with 95% confidence.
Also, is it possible to apply a technical fix to the social problem of the driver writing an incorrect time on a slip? I.e. insist on it being a printed slip? It's probably more common that they send the slip without making a serious effort to ring the doorbell and deliver.