West elm has been pretty bad for most stuff for us too. Surprisingly we have an okay Urban couch from them that's held up well the last 5 years. The cushions haven't maintained their shape all that much and the feathers occasionally poke through which are my only complaints. Our little kids used to jump on it before we moved it downstairs so the frame was at least built well and it's still pretty comfortable.

Id never buy one again from them though after having everything else fail on us.