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> In-person seems like it should be a hard requirement

should but yet online sales of furniture is not a small market



A lot of people these days are into the mode of order online. Certainly there are a ton of podcasts that offer deals on some of the online furniture companies. I don't think I'd personally do it but then my parents probably wouldn't have ordered a lot of stuff online that I do. (But furniture and big electronics appliances are arguably much more of a hassle to return than other things.)


I’m actually much happier ordering appliances online vs furniture- because appliances I can evaluate in multiple ways that don’t need me to sit on it.

Unfortunately some very comfortable furniture turns out to not be long lasting, as I discovered, even when moderately pricey. Steel frame sofas can bend and break under repeated use because the steel is so thin - if you can bend it by hand, it will fail eventually.


Well, yeah, appliances. Even if I order one at my local Lowe's, as I just did, it's not like I'm going to run a bunch of controlled dishwashing tests with it.

Durability of furniture is harder to measure even if you try it out.




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