It’s a real mystery why, as soon as I heard about a bank founded by people who sounded like they had heard about the internet (Monzo, in the UK), I switched away from my venerable bank (NatWest) that, at the time still had security practices unsuited for the 18th century.
Appropriately enough, the last thing they did was to insist —demand, really— that, in 2018, I fax them my demand. It just so happens that this could have been relatively safe because, after asking everyone I knew for a week (including some venerable hackers), the only way that I found to send a fax was to ask the local branch of the same bank.
Asking them to authorize the transfer wasn’t possible (by showing them all relevant documentation). Asking them to let me send a fax, using their machine, to a sister branch to tell them to authorize a transfer without anyone verifying my ID, was fine.
One of my favourite things about Monzo is they have a little thing in the app that tells you if they are currently on the phone with you to verify against anyone claiming to be them.
Appropriately enough, the last thing they did was to insist —demand, really— that, in 2018, I fax them my demand. It just so happens that this could have been relatively safe because, after asking everyone I knew for a week (including some venerable hackers), the only way that I found to send a fax was to ask the local branch of the same bank.
Asking them to authorize the transfer wasn’t possible (by showing them all relevant documentation). Asking them to let me send a fax, using their machine, to a sister branch to tell them to authorize a transfer without anyone verifying my ID, was fine.