> Isn't McD's fed up with the cost and loss of reputation?
Let's make something very clear here. McD does not concern itself with the woes of the franchisees. Not one ketchup sachet worth of worry. Costs? Not their problem.
Reputation loss maaaaybe.
Taylor gets exclusivity from McD and in turn gets exclusive access to maintenance.
I see other commenters making the point "they are trying to make bottom dollar employees operate a machine with food safety worries". Absolutely correct. Which should be grounds for McD to ask Taylor to incorporate the more user friendly panels and operation.
Look at cross pollination of corporations where the McD board members also are. It's about propping up the system of extracting money from franchisees.
Let's make something very clear here. McD does not concern itself with the woes of the franchisees. Not one ketchup sachet worth of worry. Costs? Not their problem.
Reputation loss maaaaybe.
Taylor gets exclusivity from McD and in turn gets exclusive access to maintenance.
I see other commenters making the point "they are trying to make bottom dollar employees operate a machine with food safety worries". Absolutely correct. Which should be grounds for McD to ask Taylor to incorporate the more user friendly panels and operation.
Now think why McD is not doing that