I am going through a similar case here in Canada, and our government body (the CTA) responsible for handling claims against the airlines told me this last month:
"We continue to receive a high number of cases. There are more than 46,000 cases waiting to be reviewed.
The wait time between when you submitted your case and when it is reviewed can be more than 18 months."
I have written proof that they changed narratives partway through, but given the long delay, I'm not holding my breath.
"We continue to receive a high number of cases. There are more than 46,000 cases waiting to be reviewed.
The wait time between when you submitted your case and when it is reviewed can be more than 18 months."
I have written proof that they changed narratives partway through, but given the long delay, I'm not holding my breath.