Key paragraph: "We believe you should have control when it comes to sharing your personal information. We also believe that actions speak louder than words. So, as a clear signal of our commitment to your privacy, we’ve deleted the entire collection of user uploaded contact information from our servers. Your trust matters to us and we want you to feel completely in control of your information on Path."
I would bold it if I were them. It's a nicely written message, but it reads like a lot of other PR apologies and it's easy to skim over it, deep in its position in the 5th paragraph.
Sometimes you need to make actions speak louder than words. :)
I don't think that you should assume that they are sorry that they "misused your phone contacts". This, like a lot of companies' efforts, is emblematic of their efforts to find out what people's (ever-expanding) comfort zone is when it comes to giving up their privacy. They (Path) are not looking at this as a philosophical failure (which would be cause for the apology you put forth)...they simply see it as an A/B test result ('sorry about making you uncomfortable').
How does that apparent belief square with their actions though? If they really believed that you should have control over your personal information, and that your trust mattered, they would never have uploaded it without user consent.
It's not a "great save", it's a piece of PR flak arse-covering.
I completely agree. The engineers knew what they were doing when they design the app to upload all my info. This behavior should be illegal. I do not care what their BS press release says - they are just covering their a. I will never trust them ever again <\endrant>
"we’ve deleted the entire collection of user uploaded contact information from our servers"
Since we're talking about a fantastic breach of trust, I'd like clarification that all copies of all uploaded contact information have been deleted from all servers (even ones that one could argue are other people's), and from all backup media, and further that no effort will ever be made to try to recover this information.
Because, I'm sorry, but anybody who thinks its OK to violate someone's privacy like this is at best someone who is able to easily justify unethical behavior because they think their business might depend on it and at worst a sociopath.
There is not a human on earth who would not object if someone else picked up their phone and started looking through the contacts.
Great save for a bad mistake.