Do you have any tips or guides for creating good training programs? I find it challenging to think from a newcomer point of view and I significantly underestimate their challenges. Consequently I feel the learning curve I set for the team is either too steep or too shallow.
This happens to me irrespective of whether I went through the painful learning curve just recently or several years in the past. Once I am comfortable with a topic, I cannot approach it from a newcomers perspective.
So I think having a systematic approach to KT and training will help.
One issue I've seen is: assign the job to someone with experience as a instructor/mentor.
A friend recently told me the story of a very predictable train wreck at his company... management knew he had the background to do a good job with the training, but that wasn't the priority I guess.
End result estimated to be ~3 person years wasted because of a lack of good training/process onboarding/mentoring. The newcomers weren't incompetent, but they needed more than they got.
That is incredibly common. The company will write it off as the employees fault when often more support early on could save both sides a lot of issues.
This happens to me irrespective of whether I went through the painful learning curve just recently or several years in the past. Once I am comfortable with a topic, I cannot approach it from a newcomers perspective.
So I think having a systematic approach to KT and training will help.