That's why 'the DMV (groan)' is the meme it is in the US: it's one of the few interactions most upper-middle class individuals have with government services.
I've had other interactions with state/local government services over the past couple years, and they've all been pretty bad. It's like anything else: there are helpful, compassionate people you occasionally speak with, but it's easy to get buried in the complexity and ridiculous inefficacy.
Federal (and state for that matter) tax returns are a good example. Something that every citizen of working age technically has to deal with are incredibly complex.
I've had other interactions with state/local government services over the past couple years, and they've all been pretty bad. It's like anything else: there are helpful, compassionate people you occasionally speak with, but it's easy to get buried in the complexity and ridiculous inefficacy.
Federal (and state for that matter) tax returns are a good example. Something that every citizen of working age technically has to deal with are incredibly complex.