Support is where Oracle makes the real money, so they're very aggressive there, but I think you're referring to the TomorrowNow case. They were bought by SAP to basically snatch Oracle customers, and "it looks like that TomorrowNow was probably cheating like mad. Instead of going to Oracle's support site and downloading only the patches and bug fixes its customers were entitled to, it downloaded all the Oracle software it could get its hands on. Oracle says TomorrowNow had a whole bank of servers skimming its computers automatically for Oracle software." (see http://www.computerworlduk.com/in-depth/it-business/3246680/... )

The "enterprise" world is full of sharks, Oracle is just one of many.