Exactly. Case in point: Sonos not getting along with Google means the Youtube Music app doesn't allow casting to a Sonos speaker directly (like the Spotify app for example). This means I have to use the Sonos app, which "wraps" the Youtube API, but in a very shitty way (there's lots of contents that I can easily find if I search for it on Youtube directly, but the same search string gives no or bad results if searched in the Sonos app). Not sure if this is just a poor implementation of the YT API by Sonos or more bad will on Google's part (I'm inclined to think it's the first), but either way the user experience is horrible. It's so bad that the Sonos speaker basically sits there unused (even though the sound quality is very good).
I'm not taking Sonos' part here though: like other people here pointed out, I'm pretty sure they patented some very obvious things which they should imo never have gotten a patent for in the first place.
i've begun to believe that customers have no power in first place. The most recent example being how youtube just came in and removed the dislike count, and no one could do anything, not only that i bet youtube usage hasn't gone down. These big companies are so entrenched in our minds at this point that they could essentially do whatever and get away with it.
The problem with that is that we the customers end up as collateral damage.