Is there a reason Google doesn’t offer a premium support tier for stuff like this?
There are millions of dollars flowing through Android to some companies. Paying $100 a month to always get to deal with a human seems like something that would be in demand.
I get that moderation can’t scale on the cheap, but with the dollar values involved, it doesn’t need to for the high paying customers.
Judging solely from the outside, Google seems to believe that anything that can't be automated isn't worth doing.
On the one hand I understand that their target markets are composed of billions of people. On the other hand, it's a strong contributor to their "Google is evil" reputation. The fact that you can never speak to a human is probably saving them money, but it seems so consistent and important to them that I'm not convinced it's entirely about the money. There has to be a lot of people very high up who are totally uninterested in the idea of customer service.
There are millions of dollars flowing through Android to some companies. Paying $100 a month to always get to deal with a human seems like something that would be in demand.
I get that moderation can’t scale on the cheap, but with the dollar values involved, it doesn’t need to for the high paying customers.