Seriously, downvoters, I'm curious as to what motivated this. What's the need for a hotline? If there are problems, is a hotline really the best approach, or does it suggest that there's some larger underlying issue that makes it necessary?
It's not about the complexity of Rails, it's about helping a learner get comfortable at their own speed, outside of the usual channels of support. It's about creating something that will unexpectedly delight people. No one expects free phone-based tech support for an open-source project.
This is ridiculously awesome. I think your reply did not contribute much of use to the conversation, and I think that's why you got downvoted (wasn't me, I can't downvote).
No one expects free phone-based tech support for an open-source project.
That's true, but there are various reasons for that, one being that it's rarely needed. Now, offering it despite any demonstrated need is an interesting experiment, but it also suggests that the typical paths for learning and support are lacking.
I think your reply did not contribute much of use to the conversation, and I think that's why you got downvoted
I asked a question with an unflattering (albeit realistic) supposition.
People used to tout Rails as being stupid easy to use. I.e. http://www.amedias.org/img/java_vs_rails_books.jpg
So, just how complex has Rails become? What are the difficulties people run into?