Thanks for sharing your experience. We (designers) don’t often get to hear feedback like this first hand in an unguided conversation. So I really value it.
Your points are super valid, and your last sentence resonates with me heavily. It’s the essence of what my team is focused on improving. Our out-of-box should be as close to ‘great’ as possible. This goes for the most technical implementors, admins, devs... all the way down to non-technical single-app users. A great platform will know how to do this gracefully without forcing the latter through the same experience.
Going to bring these, as well as the other points in the thread, up in my staff meeting next week. It’s relevant to the work we’re currently doing.
Your points are super valid, and your last sentence resonates with me heavily. It’s the essence of what my team is focused on improving. Our out-of-box should be as close to ‘great’ as possible. This goes for the most technical implementors, admins, devs... all the way down to non-technical single-app users. A great platform will know how to do this gracefully without forcing the latter through the same experience.
Going to bring these, as well as the other points in the thread, up in my staff meeting next week. It’s relevant to the work we’re currently doing.