They are so customer obsessed that they sent me 5 defective different products one after another last time I purchased electronics from them (feb). In the end, I simply gave up and decided I would never buy anything remotely expensive there. The customer rep didn't do anything. I needed a laptop urgent but the laptop came wrong twice and after emailing jeff (because their customer rep didn't do anything for days mentioning warehouse investigation). I got some indian guy who forgot about me again after telling me to wait a few days. Then another indian guy taking his place told me to wait, that repeated until march of 10-15th. Copy paste responses looking like spam. (gmail even put one of their email in my spambox)

I got nothing in the end and wasted damn time with customer support + money stuck twice... since refunds take time to appear.