They have to know that 0.999... means you never stop writing nines.
Put 1.0 on top, 0.9 on the bottom. Start subtracting from left to right, and keep writing nines on the bottom as you go to the right. In no time you'll see that the answer is infinite zeros.
You're asking them to perform subtraction. They probably know how to do that with real numbers, but problably not with much else. So they'll have to know that they're real numbers (or whatever numbers you are demanding that they be – you're still unclear on this point if it's not actually the reals).
Internally I'm saying they're real numbers. In what I say to the person trying to intuit that 0.999... = 1, I'm deliberately avoiding talking about number systems. I'm assuming this person thinks of numbers as sequences of digits, possibly with a decimal point.
How can they compute 1-0.999… when they clearly have no idea what 0.999… is?