I had a "personal" account which Google buggered up because it had the same email address as my GSuite one. I never even signed up for GSuite; they forced the migration sometime after they acquired Postini, and I was a happy customer of the latter (and kept paying Google for some time after the conversion).
I got locked out of the personal account, and IIRC stuck in an edge case that needed me to authenticate on Android (can't remember why - some kind of 2FA thing?). Of course the Android login screen didn't accept those @googletempaccount style addresses.
Chased Google for over a year trying to get this fixed. It was difficult reaching any live humans with powers over Accounts. Even brought it up with some devs at I/O. Lots of sympathy, but nobody interested in championing my issue.
In the end I managed to get the account partially recovered, but there are still some Google products for which my data was never seen again (e.g. lost all starred threads from Google Groups).
After the ordeal, I doubt I would entrust Google to replace my DC. Certainly not as much as a third party whose whole business is this and whose revenue depends on maintaining good customer service. Just hope they don't get bought by the juggernaut.
I had a "personal" account which Google buggered up because it had the same email address as my GSuite one. I never even signed up for GSuite; they forced the migration sometime after they acquired Postini, and I was a happy customer of the latter (and kept paying Google for some time after the conversion).
I got locked out of the personal account, and IIRC stuck in an edge case that needed me to authenticate on Android (can't remember why - some kind of 2FA thing?). Of course the Android login screen didn't accept those @googletempaccount style addresses.
Chased Google for over a year trying to get this fixed. It was difficult reaching any live humans with powers over Accounts. Even brought it up with some devs at I/O. Lots of sympathy, but nobody interested in championing my issue.
In the end I managed to get the account partially recovered, but there are still some Google products for which my data was never seen again (e.g. lost all starred threads from Google Groups).
After the ordeal, I doubt I would entrust Google to replace my DC. Certainly not as much as a third party whose whole business is this and whose revenue depends on maintaining good customer service. Just hope they don't get bought by the juggernaut.