Amazon's (+Wholefood) supply-chain failure is an eye-opener for me during COVID-19 crisis. I hate to acknowledge my dependability on Amazon Prime while living in a big city. I am not sure how I will break my habit but I know for a fact that I won't be ordering everything from Amazon Prime in the future.
For a company that commands e-commerce space in year 2020, it is really frustrating to find this workflow while ordering from WF while using Amazon's app, it is a joke and UI/UX 101 blunder. You add items to your cart. They run out of inventory. Items disappear from your cart. Either you place your order assuming all items were in your cart or you don't get a delivery slot and you have to add those items again. Why can't they just borrow the same feature from Amazon.com where unavailable items move conveniently to "Save later" section?
For a company that commands e-commerce space in year 2020, it is really frustrating to find this workflow while ordering from WF while using Amazon's app, it is a joke and UI/UX 101 blunder. You add items to your cart. They run out of inventory. Items disappear from your cart. Either you place your order assuming all items were in your cart or you don't get a delivery slot and you have to add those items again. Why can't they just borrow the same feature from Amazon.com where unavailable items move conveniently to "Save later" section?