I would argue that there IS something wrong with asking users to change their reviews.
If you're advertising & selling version 1 of a product, the reviews should be for that version. Enticing users with a newer or superior version shouldn't make them change the review for the version 1 item.
If a user does update their review, it should state that a replacement was sent that is better, yet different, and possibly provide a link to the better or updated item.
Like you mention, there are many almost empty cities, also called ghost cities. You can also argue that they are slowly being populated, but that doesn't equate with success.
They failed in that there was a huge investment to build them, but the expectations for these cities were never met. Additionally, there is tremendous upkeep or maintenance.
For example, those new roads are crumbling and require extensive repair work. Think of a road that is 5 lanes wide, but a 1 lane would suffice to serve all of the traffic. The unused portion will still degrade, even though it's not used.
It's kinda like buying a huge house before having children. You still need to fix, maintain and clean the extra square footage, even though it's not used.
These big shipping companies started out good, but with time things slid downhill. You don't start out with the goal of providing mediocre service.
The problem is if you want top employees, you have to pay top dollar. Amazon's shipping service company will probably start out good, but it may windup in a similar place once they start trying to "optimize" their shipping service.
They will cut cost, overwork existing employees, and try to extend the reach of their service. If they don't, you will be over-paying for "Amazon" services and many will look elsewhere when it comes down to paying an extra 5% or more for better service.
On the topic of feedback: You can provide feedback to shipping companies. I called FedEx and reported their driver for dropping 2 packages in a row (and damaging the contents). He came back 2 days later with the 3rd package, apologized, and read me back my report. You just have to be proactive and communicate with them.
I completely agree with untog. Apple's Airport device is so seamless that it's a pleasure to use.
What kind of firmware / security updates do you get with OnHub? Aren't firmware updates dangerous if everything is working perfectly (the possibility to introduce issues)?
This may be true, but you still want someplace to start when you buy or recommend products. With certain brands / companies, you can become familiar with quality, cost, design, etc. You don't want to waste hours upon hours researching when you need something.
Even though Anker may not provide perfect products + service every time, they may be a good place to start looking for an accessory.
There are some products where a return period of greater than 1 year makes sense: Seasonal equipment that you can't use regularly. You may buy a snowboard or similar equipment, use it once, and then put it away until next season.
If on the second use (greater than 12 months later) they break, it would be nice to be able to return the equipment for being defective.
