Hey all, one of the founders here. We really appreciate the feedback, a lot of the concerns are something that we are aware of. There are a couple of things that I think is important to clear out.

1 - you will always be able to enter in your flights manually through the webform. 2 - We built the email search function because we could see that a lot of people we're still unaware of which flights they could claim for, hence a service that automatically tells you. 3 - Tripit, Yahoo etc. are all on the roadmap 4 - We really don't have any other interest than helping you find itineraries, and we will never look through your personal emails.

Great feedback everybody, please keep it coming, it is much appreciated. Also if you have input going forward, never hesitate to get in touch

We launched a new feature at TechCrunch Disrupt that lets you search your mail for itineraries that make you eligible for compensation. Still in Beta.

Thank you for taking the time out of your day to provide this comment. You are absolutely right, however currently only about 0.06% of entitled passengers are getting what they are entitled to. Most people will end up getting a rejection, we know because we where "those" people. That was the reason why we started AirHelp.

The core of the problem here, is that when you accept the voucher or miles, then you waive your right to any further compensation. This is due to the fact that you enter into a new agreement with the airline. So think twice before you accept that $50 voucher next time. You could be entitled up to $1300

Thanks for the feedback, really good point. Actually some of our batch mates (algolia) from the current YC batch should actually be able to provide this.

Sure, happy to help!

We started this company in order to help bridge the gap between people and legislation. We asked ourselves, how it is possible that there is a defined set of rules and still it seems like the process of actually enforcing them is quite cumbersome. Today only very few passengers who are entitled to compensation actually claim it. The reason must be that they do not know it exists and/or they feel it is a huge mountain to climb. We want to make it easy and transparent for all parties involved in the claims process. Pursuing your legally given rights should never be a burden.

We are actually available in the US, the problem is that the airlines are only obligated to compensate you if you're bumped when flying on domestic US flights.

Thanks for this feedback, that's really helpful to us.

Thanks for the kind words, that was actually one of the reasons we started AirHelp.

We can sympathize with the frustration many people are experiencing while traveling via airports. If we can assist them, travel with a little less stress, and with all their rights intact, than mission accomplished