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I work as an application engineer for a SaaS company and I do a lot of troubleshooting up and down the stack, but I do not write code except for some console apps or scripts. I do a lot of DB work, some DevOps stuff like cert renewals, custom reports, write bug tickets, etc. The job is not that stressful and I earn close to what you are looking for in terms of salary. I actually expect the amount to be in that range in the near to mid term after some restructuring of our department and reevaluation of the position. They are actually going to be hiring in Q4 for two similar positions, possibly remote. Please let me know if you have any interest!


I have a similar job as a technical support engineer, which requires a lot of DB querying as well. I've optimized a lot of my job by investigating the data through jupyter notebook, which is typically a data analyst / data scientist tool, but works really well for troubleshooting impact and behaviors through data. I highly recommend trying it out, it's made my work more seamless. Learned the job twice as fast as anyone of my other my peers; commended by my boss, in how surprised she found learned the material; seems to be a reoccurring event for my last three jobs.


Ha, I curse Jira daily and I am glad to see I am not alone. So many baffling performance problems or design choices.


Atlassian does not seem to have an interest in listening to their users. My workflow would be so much better if they implemented browser or desktop notifications, but they only support email or extensions/add-ons if you self-host. Our company uses cloud though, so despite all the countless threads asking for native functionality, they insist it is not important for users.


Like every business focused company that got large enough, they stopped making it for the users ages ago and now make it for the influencers in the middle management chain and above that decide on IT purchase decisions. And most of that is about putting CYA far above usability.


Atlassian does not seem to have an interest in listening to their users.

But they do. Their users are project managers. The genius of Atlassian is how they’ve managed to convince so many programmers that it’s for them. It never was!


Location: DC/Maryland/Virginia

Remote: Yes

Willing to relocate: No

Technologies: Ruby, Rails, JavaScript, React, SQL

LinkedIn: https://linkedin.com/in/matthew-serre

Github: https://github.com/MatthewSerre

Résumé/CV: Available upon request

Email: matthew.serre@gmail.com

Experience: Junior


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